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If your copier is working well, you probably don’t spend much time thinking about it….until there’s a problem.

Sometimes the machine doesn’t feed properly, other times it could be wrinkled paper jamming the printer, sometimes an accidental spill can be the problem. But inevitably… stuff happens.

Most problems are easy to fix, like paper jams. Sometimes, it’s not that easy.

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Here are a few tips to keep your copier from going offline, jamming, or delivering subpar output.

  • Lines or Streaks – Sometimes your output can appear streaked or smudged. The good news is that streaks can often be fixed by cleaning the glass. However, if you find lines on your page even after cleaning it can be a sign of a dirty roller that requires a service call. Try running a few sheets of clean fresh paper which can often pick up loose toner as they pass through the machine. As a preventative measure, try cleaning the “slit glass. “ Check your manual for the location of this piece.
  • Out of Paper…  – Another frustrating issue is the machine telling you to load paper even though the trays are full. Go to the touchscreen and check the paper trays. If all are showing that they’re loaded, the problem is most likely with the job – it could be an image that is too large for example. If you have a paper jam, follow the prompts to clear it, if nothing works, clear all pending jobs and reboot.
  • Error Codes – New machines have an intuitive, easy to use interface. However, sometimes you may get an error code that is confusing or unclear. The issue is typically caused by printing a web page or a corrupted print job. Clear the print queue and try resending the job.

Sometimes the machine doesn’t perform up to par because it’s not suited for your printing needs. Your copier is the lifeblood of your busy office. With proper use and preventative maintenance, you’ll not only keep your copier working efficiently for longer, but you’ll also keep things running smoothly in the office.

A Managed Print Services relationship helps you keep your machines up and running, saving you money and time. Want to learn more? Call for a free no-obligation consultation!


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