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Where can I find my machine’s ID number?

Your machine’s ID number, also known as the equipment number, is located on the UBS sticker on your machine, right above our telephone number. You can also find this number listed on a previous invoice as “equipment” underneath the item description column for your order.

What is my customer number?

Your customer number is a number our computer system has assigned to you for database purposes. This number can be found above your company name on invoices and packing labels. If you do not have an invoice on hand and need this number to register for our website, please call 877-827-2679 and we will be happy to assist you.

If we need to move a machine who do I contact?

We will be happy to assist you in moving your machine. Please call customer service at 877-827-2679 and we will connect you with your sales representative who can coordinate moving your machine.

Why do you mail out an invoice if I’ve already paid?

An invoice is mailed out on all chargeable items for your records.

When I try to pull up my account on the UBS website it keeps giving me errors when the page is loading. Why is this happening?

Please contact customer service at 877-827-2679 and we will forward your call to the appropriate person. Should you need a copy of an invoice, customer service can email, mail, or fax one to you.

Is there a direct number for your service and supply department?

The direct number for service and supplies is 877-827-2679.

Service & Supplies

How to place a service call

  1. Please have your equipment ID!
  2. Send an email to Please include your name, company name, equipment ID and problem.
  3. Call toll free 877-827-2679.

When will my technician arrive?

A UBS technician will call within one hour with an ETA, and should arrive within 4 hours from the time you place the call.

How to place a supply order

  1. Please have your equipment ID!
  2. Send email to Please include your name, company name, equipment ID and what you would like to order.
  3. Call toll free 877-827-2679. Did you know your machine can order supplies automatically? Ask us how!

How will my order be shipped?

UBS supply orders are shipped via either UPS Ground or Ontrac. Your order will ship the business day following order placement and arrive to your location in 1 -3 business days. Upgraded UPS Overnight shipment is also available at customer’s expense if requested.

How many days will it take to receive my shipment?

90% of supply orders are in stock in our warehouse, will ship the business day following order placement, and arrive to your location in 1-3 business days. Please allow 7- 10 business days for non-stock items to be delivered.

I haven’t received my supply order. Who do I contact?

Please call 877-827-2679 and a customer service representative will be happy to look into your order status. To better assist you, please have your confirmation number or equipment ID ready.

My account is all inclusive. Why is it requiring me to enter a PO number?

Your account may be flagged to require a PO number on all chargeable service and supply orders (based upon your company’s requirements or the contract you have with UBS). Because of this flag, it will require something to be entered in the PO field of every order. This does not mean your order will be chargeable; only that we have been notified by your purchasing department that we must have a PO for chargeable orders. To bypass this requirement, you may enter your first name in the PO field and we will contact you if we do in fact need a PO number.

Why isn’t the date that the toner was ordered on my invoice?

The only date on your invoice is the date the invoice was printed. For information regarding your order, please contact service and supplies at 877-827-2679.

How does your Return Authorization (RMA) process work?

An RMA request can be placed for item(s) being returned by calling 877-827-2679 or emailing If the item is being returned due to an error on our end, or is a defective item, we will email you a return UPS shipping label. Once we receive the RMA item(s) back, a credit will be applied to the original invoice on your account. The RMA credit invoice will be mailed out to you. Once you receive the credited invoice, you can advise us as to where you would like the credit applied.

How can I check which toners are low on my machine?

Finding this information varies per machine type and model. Your owner and operator manual should contain this information. If you do not have the manual, this information can usually be found by searching for your machine’s make and model online. If you are still unsure, please call 877-827-2679 and we can connect you to your technician for additional assistance.

Meter Readings

Why do I need to submit meter readings?

Your contract requires accurate meter readings to issue an accurate invoice.

Is there an automated way to collect meter readings?

YES! We offer FREE software which can collect the meter readings automatically from your network connected printers/copiers. If you would like more information on this service please contact us by e-mail at or phone 877-827-2679.

How do I submit meter readings?

  1. Send email to Please include the meter reading along with your machine’s ID number and your contact information.
  2. Call us at 877-827-2679 and ask to speak to our meters department. Please have the meter reading and equipment ID!

I have a meter discrepancy and I need to speak to someone, who should I contact?

Please contact us at 877-827-2679 and ask to speak to our meters department.

I entered my meter reading online yesterday, why am I getting another email notice?

Your meter reading was not uploaded to our system successfully. Make sure your browser is at least:


Also verify that you are hitting the “SUBMIT” button at the top of the page after entering in your meter. If you continue to have this issue, please call our office.

When I enter the meter there is a “high meter” notification, what does that mean?

If you have a new machine without many copies on it, the system does not have any meter averages to base your reading on. Verify that you are entering the meters for the correct machine. After verifying, go ahead and enter the amount and click submit.

Where do I find the meter reading on my machine?

To obtain directions of how to read the meter on your machine, scroll to the bottom of your email notice. There are instructions according to the model.

Where is my machine ID #?

On the machine, look for a “United Business Systems” red,white and blue sticker. Make certain that the machine ID number on your email request matches the sticker ID # on your machine. If you have upgraded your machine for example and the email is asking for your OLD machine, please contact our office.

Why do I receive the message - No meter reading is due at this time.

There is a “billing window” period during which you can enter your meter. If the “billing window” has passed, the system will not accept your meter. Please call the office to resolve this issue.

Recycling & Sustainability

How does UBS handle recycling and sustainability?

Learn about UBS recycling and sustainability initiatives by clicking here! Or, please contact your sales rep for additional information.

IT Support

My machine isn’t printing (or any other software/IT related issue)

Call a UBS support technician at 877-827-2679.

I can’t scan to email

Check out our Trouble Shooting Guide
Click here for Support
Or call us at 877-827-2679

Phone: 973-276-6299
Fax: 973-575-9205
Branch Offices


Contact Us
302 Rt. 46 East, Fairfield, NJ 07004