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Today in America there are more than 30 million small businesses. To stand out from the crowd and compete, staying on top of the latest trends in technology is critical. The businesses that do will have a distinct advantage in today’s competitive marketplace.

Here are four tech trends to watch in 2020 that can have a direct impact on your success in the coming years.

The Growth of Automation

Artificial intelligence (AI) and related automation technologies were once out of reach of the average small business. Today, that’s rapidly changing. AI has made automation viable for many small business functions like email marketing, customer service, data entry and accounting. The growth of automation and AI will create a number of new business opportunities.

Remote Work

With advances in technology like mobile printing, remote network access, and video conferencing, attitudes toward remote work are changing. Studies have shown that those who work from home are more productive thanks to time saved on commuting, and fewer distractions. Business owners may save on operational costs, and workers can achieve a better work-life balance.

Social Media Marketing

Social media has changed the way we market products and services and this trend will only continue to grow in the coming years. As more business owners are becoming aware of the value of social media and social media influencers, it has become the best way to get a true bang for your marketing buck!

Customer Support

Consumers are increasingly turning to online customer support. Real-time chat allows businesses to handle customer problems efficiently and quickly. The growing use of AI allows companies to automate customer service solving many problems without the need for human intervention improving the customer experience.

By staying on top of the latest trends in technology you can grow your business more effectively, expand your offerings, and provide your customers with the type of customer service that can make your business really stand out.

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